Here you’ll find helpful information about shopping, products, orders, shipping, returns, and refunds. If you can’t find the answer you’re looking for, our customer support team is happy to assist.
Shopping & Products
How can I find a product?
Browse our collections using the main navigation menu. You can explore categories such as Dresses, Tops, Trousers, Skirts, Knitwear, and Outerwear.
How do I choose the right size?
Please check the size information provided on the individual product page before placing your order. If you need additional assistance, contact our customer service team.
Are all products currently available?
Product availability can change based on stock levels. Available sizes, colors, and options are displayed on the relevant product page.
Orders
How do I place an order?
Select the product and available options you would like to purchase, add the item to your shopping bag, and proceed through checkout to complete your order.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible with your order number. We will review the request based on the current status of your order.
Where can I find my order information?
Order details are provided through the email address used when placing your order. Please keep your order confirmation for reference.
Shipping & Delivery
How can I check my shipping information?
Please refer to our Shipping & Delivery Policy for information about available shipping services, estimated delivery times, and applicable conditions.
How can I track my order?
If tracking information is available for your order, it will be provided through the applicable order or shipping notification.
What should I do if my order is delayed?
If your order has not arrived within the expected delivery period, please contact our customer service team with your order number so we can assist you.
Returns & Exchanges
Can I return an item?
Returns are subject to our Returns & Exchanges Policy. Please review the policy before sending an item back.
How do I request a return?
Contact our customer service team with your order number and the reason for your return. We will provide further instructions according to our applicable return policy.
Can I exchange an item?
Exchange availability depends on the product and current stock. Please contact us before sending an item back if you would like to request an exchange.
Refunds
When will I receive my refund?
Once an approved return has been received and processed, refunds are issued according to our Refund Policy.
The time it takes for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.
What if I have not received my refund?
If you believe your refund is delayed, please contact us with your order information. Our team will review the status and assist you.
Payment
What payment methods are available?
Available payment methods are displayed during checkout and may vary depending on your location and other applicable conditions.
Is my payment information secure?
Payment transactions are processed through the payment methods and providers presented during checkout. We do not recommend sending payment card information through email or other unsecured communication channels.
Contact Customer Support
If you have a question that isn’t answered here, please contact us.
