At JAB Wear, we want you to feel confident when shopping with us.
If you are not completely satisfied with your purchase, you may be eligible to request a return or exchange in accordance with the conditions outlined below and applicable consumer protection laws.
This policy applies to eligible purchases made through jabwear.net.
JAB Wear is operated by JAB Wear INC, located in Denver, Colorado, United States.
2. Return Eligibility
To be eligible for a return, an item should generally:
Be purchased directly through jabwear.net.
Be within the applicable return period.
Be unworn and unused.
Be in its original condition.
Include original tags and packaging where applicable.
Not show signs of washing, damage, alteration, or excessive wear.
Certain products or circumstances may be subject to additional return conditions or exclusions.
Please review the product information and applicable return terms before purchasing.
Nothing in this policy limits any mandatory consumer rights that apply to you under applicable law.
3. Items That May Not Be Eligible
For hygiene, safety, or other legitimate reasons, certain products may not be eligible for return where permitted by applicable law.
Examples may include items that:
Have been worn or used.
Have been washed or altered.
Are damaged after delivery due to customer use.
Are missing original tags or packaging where those are required.
Are otherwise excluded by the applicable product or return terms.
If an item arrives damaged or defective, please contact us before returning it so that we can review the situation.
4. How to Request a Return
Before sending an item back, please contact our customer service team.
Please provide:
Order number
Name used for the order
Email address used during checkout
Product name
Reason for the return
Photos or other information where requested
Our team will review your request and provide the applicable return instructions.
Please do not send a return to our business address unless our customer service team has specifically instructed you to do so.
5. Return Shipping
Return shipping arrangements and costs may depend on the reason for the return and the applicable circumstances.
Where a return is requested because an incorrect, damaged, defective, or materially different item was received, please contact us before shipping the item back.
For other eligible returns, return shipping may be the customer’s responsibility where permitted by applicable law and our applicable return terms.
Any applicable return shipping information will be communicated during the return process.
6. Exchanges
If you would like to exchange an item for another size, color, or eligible product, please contact us before sending the item back.
Exchange availability depends on:
Product availability
Requested size
Requested color
Product condition
Applicable return conditions
If the requested replacement item is unavailable, we may provide another available option or process the applicable refund according to our refund procedures.
7. Damaged or Defective Items
If your order arrives damaged or you believe you received a defective product, please contact us as soon as reasonably possible.
To help us review the issue, please provide:
Order number
Product name
Description of the issue
Photos showing the damage or defect
Photos of the packaging where relevant
We will review the information and determine the appropriate resolution in accordance with applicable law and our policies.
8. Incorrect Item
If you receive an item that is different from the product you ordered, please contact us before returning it.
Please provide your order number and photographs of the item received.
We will review the issue and provide further instructions.
9. Return Review
Once a returned item is received, it may be inspected to confirm that it meets the applicable return requirements.
If the returned item does not meet the conditions of this policy, the return may be rejected or a different resolution may apply, subject to applicable law.
We will communicate with you if additional information is required.
10. Refunds for Returned Items
If an eligible return is approved, the applicable refund will be processed according to our Refund Policy.
Refunds are generally issued through the original payment method, subject to payment provider procedures.
The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
For additional information, please review our Refund Policy.
11. Sale and Promotional Items
Products purchased as part of a promotion or sale may be subject to specific return or exchange conditions.
Any applicable restrictions will be communicated through the relevant product, promotion, or checkout information.
Mandatory consumer rights remain unaffected.
12. International Returns
For international orders, customers may be responsible for applicable return shipping costs, customs requirements, taxes, duties, or other charges, depending on the circumstances and applicable law.
Please contact our customer service team before returning an international order so that we can provide the appropriate instructions.
13. Return Address
For security and processing purposes, please do not send returns directly to the company address listed below unless instructed by our customer service team.
A specific return address or return instructions may be provided after your return request has been reviewed.
14. Consumer Rights
This policy is intended to operate alongside applicable consumer protection laws.
If you are located in a jurisdiction that provides mandatory statutory rights relating to defective, damaged, misdescribed, or otherwise non-conforming goods, those rights are not excluded or limited by this policy.
For customers in the European Economic Area or other jurisdictions with mandatory consumer protection requirements, applicable statutory rights may provide additional remedies.
15. Contact Us
If you would like to request a return or exchange, please contact us:
JAB Wear INC
3555 W 38th Ave, Suite 20 Denver, CO 80211 United States
